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Privacy Policy & Terms and Conditions

Rukman Hotels Jaipur

A unit of Bharatam Creations Projects Private Limited
Effective Date: July 22, 2025

1. Introduction

At Rukman Hotels Jaipur, a unit of Bharatam Creations Projects Private Limited, we are dedicated to protecting your privacy and ensuring that your personal data is handled with the highest standards of confidentiality and transparency. This Privacy Policy and Terms & Conditions document outlines how we collect, use, share, protect, and retain your personal data across our services, website, third-party interfaces, and digital communications. We comply fully with national and international data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and relevant Indian IT regulations. By accessing our website or using our services, you acknowledge and agree to these terms.

2. Privacy Policy

2.1 Personal Information We Collect

We may collect personal information through interactions with our website, direct bookings, thirdparty platforms, and during your stay or communication with our team:
Data we collect may include:

  • Full name, address, and contact number
  • Government-issued identification
  • Email address
  • Payment or billing information
  • IP address and device data
  • Booking preferences, feedback, or survey responses
2.2 How We Use Your Information

Your data may be used for:

  • Making and managing reservations and payments
  • Verifying identity and processing check-ins
  • Providing personalized guest services
  • Sending booking confirmation, offers and updates
  • Improving website performance and service quality
  • Ensuring legal and regulatory compliance
2.3 Sharing and Storage of Personal Data

We may share data:

  • With third-party partners (e.g., payment providers, CRM systems, analytics platforms)
  • With authorities as required by law
  • With contracted service providers under data protection obligations
  • We do not sell or rent your data to any third party.
2.4 Data Security Measures

We implement strict security measures including:

  • SSL encryption on digital platforms
  • Firewalls and password protection
  • Access controls and regular security audits

Despite strong measures, no system can be completely secure. We encourage caution while submitting personal data online.

2.5 Data Retention Policy

Your information will be stored only as long as necessary to fulfill contract, legal, or business obligations. Upon your request and subject to legal bounds, data may be reviewed or removed from our systems.

3. Global Privacy Law Compliance

3.1 GDPR (General Data Protection Regulation – EU)

Legal basis for processing personal data includes:

  • Consent
  • Contractual need
  • Legal obligations
  • Legitimate interest
    Your GDPR rights include:
  • Right to access or correct data
  • Right to deletion (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

If you are from the EU/EEA and wish to exercise these rights, contact us at
📧 jprairport@rukmanhotels.com

3.2 CCPA (California Consumer Privacy Act)

If you are a California resident, you have the right to:

  • Know what personal data we collect and use
  • Request deletion of your data (with certain exceptions)
  • Opt-out of data sharing for marketing purposes
  • Receive non-discriminatory service regardless of privacy choices

We do not sell personal data. Use the contact below to exercise your rights.

3.3 Other Applicable Jurisdictions

We also adhere to the Information Technology Act, 2000 (India), including the SPDI Rules(Sensitive Personal Data or Information), and other local obligations concerning data access, storage, and portability.

4. Cookie & Tracking Technologies Policy

We use cookies, pixels, and tracking technologies to:

  • Enhance website navigation and user experience
  • Track and analyze user behavior
  • Deliver custom promotions and retargeted ads
  • Third-party tools used may include:
  • Google Analytics
  • Meta Pixel (Facebook)
  • Booking engine cookies

Cookie preferences can be managed via your browser settings. Blocking essential cookies may result in limited website functionality.

5. Website Terms & Conditions

5.1 Use of Website

By using our website, users agree:

  • Not to transmit any harmful, unlawful, or misleading content
  • Not to misuse or attempt unauthorized access to any systems
5.2 Intellectual Property Notice

All content on www.rukmanhotels.com including text, graphics, images, logos, and software is the intellectual property of Bharatam Creations Projects Private Limited or its affiliates and may not be copied or used without written permission.

5.3 Limitations of Liability

We are not responsible for:

  • Inaccuracy of website content
  • Service interruptions due to technical faults or external breaches
  • Damages arising from the use or inability to access the website or services
5.4 Booking Policies
  • All room reservations are subject to availability
  • Bookings must be secured with valid payment credentials
  • Cancellation policies vary as per booking terms and channel
  • The hotel reserves the right to modify, cancel, or deny bookings at its discretion
5.5 Governing Law

These policies are governed by the laws of the Republic of India. All legal matters will fall under the jurisdiction of competent courts in Jaipur, Rajasthan.

6. Copyright Notice (DMCA Compliance)

If you believe your copyrighted materials appear on our website without proper authorization, please email us with:

  • Proof of ownership
  • Description of the copyrighted work
  • The exact URL of your content
  • A good-faith statement for copyright claim
  • Your signature

We will examine and respond to DMCA requests promptly.

7. Contact Information

For all requests regarding privacy, terms of use, GDPR/CCPA rights, data correction/deletion, or general feedback, please contact:

Rukman Hotels Jaipur

A unit of Bharatam Creations Projects Private Limited Surajpura, Sanganer, Near International Airport Terminal -2, Sanganer, Jaipur, Rajasthan 302029
jprairport@rukmanhotels.com
8. Policy Updates
We reserve the right to update this policy without prior notice. Revisions will reflect changes in legislation, technology, or business practices. Continued use of services after any revision implies acceptance.

© 2025 Rukman Hotels Jaipur | All Rights Reserved